Shipping policy
1. Shipping Locations
We currently ship orders across India.
At this time, we do not offer international shipping. We may expand our shipping locations in the future.
2. Order Processing Time
Orders are generally processed and dispatched within 4-6 business days after successful payment confirmation.
During peak periods such as Diwali, festivals, sales, and special promotions, processing times may be slightly longer due to increased order volumes.
If there is any significant delay in processing your order, we will try to notify you through the contact details provided at checkout.
3. Delivery Time
Once your order has been dispatched, estimated delivery times are:
- Metro cities: 4-5 business days
- Other locations: 7-8 business days
- Remote or difficult-to-reach locations: 10-12 business days
Please note that these are estimated delivery timelines and may vary depending on the courier service, location, weather, public holidays, or other circumstances beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
We may offer free shipping on selected products, orders above a certain value, or during promotional campaigns.
Any applicable shipping charges will be clearly shown at checkout.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation containing tracking information, where available.
You can use the tracking details provided to monitor the status of your shipment.
Please allow up to 24–48 hours after dispatch for tracking information to become active.
6. Delayed or Lost Shipments
If your order is delayed beyond the estimated delivery period, please contact us at:
Email: shreebalahada777@gmail.com
We will coordinate with the courier partner and assist you in tracking the shipment.
While we work with reliable logistics partners, delivery delays caused by courier operations, weather conditions, natural events, strikes, government restrictions, or other circumstances beyond our control may occur.
7. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House/Flat number
- Street/Area
- City
- State
- PIN code
- Contact number
If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply for re-shipping the order.
8. Damaged Products
Our products are carefully packed before dispatch.
If your package arrives damaged, please contact us within 48 hours of delivery and provide:
- Your order number
- Clear photographs of the outer packaging
- Clear photographs/videos of the damaged product
- Any other information requested by our support team
This will help us assess the issue and determine the appropriate resolution.
9. Partial or Missing Items
If any item appears to be missing from your package, please contact us within 48 hours of delivery with your order number and photographs/videos of the received package and products.
We will investigate the issue with our packing and shipping records and assist you accordingly.
10. Cash on Delivery
If Cash on Delivery (COD) is available for your order, additional COD charges may apply.
COD availability may depend on the delivery location, product, order value, and courier service.
11. Festive Season Orders
During periods of high demand, particularly around Diwali and other festivals, courier and processing times may increase.
We strongly recommend placing festive orders in advance to avoid last-minute delivery issues.
While we will make reasonable efforts to meet estimated delivery timelines, we cannot guarantee delivery by a specific date unless explicitly confirmed by us.